Guides
When does a business need a custom system, and when is an off-the-shelf app enough?
Signs that your process has outgrown off-the-shelf apps, and when an off-the-shelf app is actually the better choice.
Written by Eduardus Alvito Kristiadi
Published
An off-the-shelf app is often the right first step: it is quick to start and its cost is clear. Problems begin when your team starts changing how it works just to fit the app.
Signs an off-the-shelf app is still enough
- Your workflow is close to the one the app provides.
- Exporting data now and then is enough for reports.
- Only a few people use it, and it is fine for everyone to see the same data.
Signs your process needs a custom system
- Your team enters the same data in several places.
- Some important steps are only recorded in chats.
- No existing app supports your business rules. Examples include banknote stock by denomination for money bouquets, or corporate gift prices that change with the order quantity.
Next steps
If several of these signs sound familiar, tell us about the process on the contact page. We will help you judge whether an off-the-shelf app is still enough, or whether a custom system makes more sense for your business.