Case study · Florist
Two branches, one production queue
A production queue, fresh-flower stock by batch, inter-branch stock transfers, and a storefront with a bouquet builder in one system.
Services used
- Client
- Brave Florist
- Location
- Samarinda & Balikpapan
- Modules
- Storefront, bouquet builder, orders, production queue, stock by batch, inter-branch transfers, branch reports, QRIS, WhatsApp notifications
- Status
- Used daily by the team at both branches.
- Period
- Jul 2026 – ongoing
Context
Brave Florist sells bouquets and fresh-flower arrangements from two branches. Before this system, orders arrived through WhatsApp and Instagram and the team wrote them down by hand, so orders were easy to miss.
The system is built around three roles. The owner keeps an eye on both branches, admin and customer service staff take orders, and florists work through the production queue.
ChallengeTwo branches with no shared record
The team had no single place to see which order to arrange first and which ones were urgent. Fresh-flower stock at the two branches was tracked separately, and sales and finance reports for each branch were put together by hand.
Modules builtFour main parts we built
Production queue
Orders from both branches land in one queue. Urgent orders are flagged, and each order shows the florist who is arranging it.
Stock by batch and inter-branch transfers
Fresh flowers are recorded by batch along with their shelf life, so stock at each branch can be checked from one screen. Stock can also be moved from one branch to the other, and every transfer is recorded.
Branch reports
The system produces sales and finance reports for each branch, so they are no longer put together by hand.
Storefront and QRIS payments
Customers pick a bouquet in the storefront or put one together with the bouquet builder, pay by QRIS, and get order status updates on WhatsApp.
Technical decisions
- Sample data for the demo. Every screen on this page uses fictitious data.
Results
- Used daily by the team at both branches.
- Two branches, one order list. Orders from both branches are recorded in one system.
- A clear production queue. Florists can see which order comes first, which ones are urgent, and who is arranging each one.
- Stock recorded by batch. Fresh-flower stock by batch and inter-branch stock transfers are recorded in the system.
- QRIS payments and WhatsApp updates. Customers pay by QRIS and receive order status updates on WhatsApp.
- Branch reports from the system. Sales and finance reports for each branch are produced by the system.
